Privacy Policy

Privacy Policy

1. Identity and Address of the Data Controller
In accordance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (hereinafter, the “Law”) and its Regulations, we inform you that Ecoturismo Kuyimá, S.P.R. de R.L. (hereinafter, “Kuyimá”), located at Calle Morelos #2, corner with Miguel Hidalgo, Colonia Centro, San Ignacio, Baja California Sur, C.P. 23930, is responsible for the processing and protection of the personal data it collects.

2. Personal Data Collected
To fulfill the purposes outlined in this notice, Kuyimá may collect, directly or through electronic means, the following personal data:

Identification data: full name, age, gender, nationality, marital status.
Contact information: address, landline and/or mobile number, email.
Fiscal and official data: Federal Taxpayer Registry (RFC), CURP.
Third-party data: names of companions or family members for service purposes.
Financial data: credit/debit card number, expiration date, cardholder name, and other data needed to process payments.
Emergency contact: name and phone number of a designated emergency contact.
Kuyimá does not collect sensitive personal data, except in specific cases related to the medical, dietary, or safety needs of the data subject.

3. Purpose of Data Processing
The personal data we collect will be used for the following primary purposes:

Management, operation, and administration of contracted services.
Processing of reservations, invoicing, and payment tracking.
Handling of requests, complaints, clarifications, or refunds.
Contact in case of emergency.
Compliance with applicable legal or contractual obligations.
And for the following secondary purposes:

Sending of promotions, advertising, or commercial information related to Kuyimá’s products and services.
Service quality assessments.
Statistical analysis and market research.
If you do not wish for your data to be used for secondary purposes, you may opt out by sending an email to: info@kuyima.com

4. Transfer of Personal Data
Kuyimá may share your personal data with national or international third parties without requiring your prior consent in the cases allowed under Article 37 of the Law, such as:

Competent authorities for the fulfillment of legal obligations.
Service providers necessary for business operations (e.g., web hosting, payment platforms, reservation agencies).
Consultants, attorneys, or accountants engaged by Kuyimá under confidentiality agreements.
For any transfers not covered by legal exceptions, Kuyimá will obtain your express consent beforehand.

5. ARCO Rights (Access, Rectification, Cancellation, Opposition)
As the owner of the personal data, you may exercise your ARCO rights at any time, in accordance with the Law. To do so, you must send a written request via email to info@kuyima.com including:

Your full name.
Documents proving your identity or legal representation.
A clear description of the right you wish to exercise.
A physical or electronic address where we can send our response.
A response will be issued within a maximum of 20 business days, and if appropriate, the requested action will be carried out within the following 15 business days, in accordance with applicable procedures.

6. Revocation of Consent
You may revoke your consent for the use of your personal data at any time, provided it is not required to fulfill a legal or contractual obligation. Requests must follow the same process described above.

7. Security Measures
Kuyimá implements technical, administrative, and physical safeguards to protect your personal data against damage, loss, alteration, destruction, and unauthorized access or use.

Our website, www.kuyima.com, includes security mechanisms such as SSL encryption to protect the information you provide during transactions or communications.

8. Use of Cookies and Tracking Technologies
This website may use cookies or similar tracking technologies to enhance user experience, analyze browsing behavior, and deliver personalized content. You may disable these technologies via your browser settings.

9. Changes to This Privacy Notice
Any changes to this Privacy Notice will be published on our official website at www.kuyima.com, in the appropriate section. The date of the latest update will be clearly stated. When significant changes occur that may affect your rights, we may also notify you by email.

10. Contact Information
For more information regarding this notice, the handling of your personal data, or the exercise of your rights, you may contact us at:

Address: Calle Morelos 2, Colonia Centro, San Ignacio, Baja California Sur, C.P. 23930
Phone: (615) 154 0070
Email: info@kuyima.com
Business hours: Monday to Saturday, 8:00 AM to 6:00 PM (Pacific Time)
Last updated: May 14, 2025