Kuyimá Whale Experiences
- Whale Watching Tour

To ensure an organized and high-quality experience for our guests, Kuyimá has established the following reservation and cancellation policies for our gray whale watching service.

The Whale Watching Tour Includes:

● A boat ride of approximately 2 hours, with a maximum capacity of 12 passengers per boat.

● Life jacket.

● Protected Natural Area access fee.

Since we operate within a Protected Natural Area, visit dates are subject to the periods officially authorized by the relevant authority.

● Reservations may be made up to 2 years in advance.

● Prices are subject to change without prior notice, except for reservations already confirmed with a deposit.

● Services are available only on pre-established dates. Please check the official calendar on our website or request it directly before booking.

Service availability: From January 20 to April 5.

Rates:

● Adult whale watching tour: $1,350 MXN

● Second same-day tour (adult): $1,100 MXN

● Private boat (1 to 8 passengers, no sharing with other groups): $10,800 MXN

● Youths aged 12–17 and students (with valid student ID): $1,215 MXN

● Children aged 4–11: $945 MXN

● Children aged 0–3: Free

Transportation from San Ignacio to the Lagoon is not included in this package.
 If you wish to book this service, please do so no later than 7 days before your arrival.

For early reservations, Kuyimá allows you to hold your date for up to 3 months without immediate payment.
However, by August of the year before your visit, a non-refundable deposit of $270 MXN per tour must be made by bank transfer or deposit to confirm your reservation.

● Final Payment:

The remaining 20% balance must be paid no later than 7 days prior to your arrival.

Failure to meet payment deadlines will result in cancellation of the reservation without obligation of refund, and the spot will be released for other interested clients.

If we are unable to establish contact after multiple attempts through the provided communication channels, we will assume the client has forfeited the reservation, and cancellation will proceed under the same conditions. Payments already made will not be refunded, except in cases deemed justified and documented, at the sole discretion of the management.

Once your reservation is confirmed, a personal information form and liability waiver will be sent to you.

We strongly recommend purchasing travel insurance to cover unforeseen events (illness, natural disasters, pandemics, or personal matters).

Payment methods: Bank transfer, deposit, credit or debit card.
Secure online payment is also available via our official website.
Foreign checks are not accepted.

Waiting List:
If the requested date is not available, you may join the waiting list, managed on a first-come, first-served basis.

If space becomes available, we will contact interested clients in order of registration.

By making payment, clients agree to the terms and conditions stated herein.

Kuyimá reserves the right to modify or suspend services due to force majeure (extreme weather, health regulations, or other uncontrollable factors).

In extraordinary events beyond the control of the client and Kuyimá (such as health emergencies, pandemics, natural disasters, or roadblocks):

● The service may be rescheduled within the same year or the following year, subject to availability and current rates.

● If rescheduled to a later season, any price difference must be covered by the client.

If rescheduling is not possible, a credit valid for up to one year will be issued in the name of the reservation holder.

Only if neither rescheduling nor credit use is possible, a partial refund of up to 80% will be considered, based on unused services and incurred administrative expenses.

If service is suspended due to weather while already on site:

● The visit may be rescheduled (based on availability and current rates).

● If rescheduling is not possible, 80% of the value of unused services will be refunded.

Rescheduling: Valid for up to one year, subject to availability.

No Show:
Failure to appear on the scheduled date will result in the forfeiture of all amounts paid.

Voluntary Cancellations:
● More than 30 days before arrival: Payments made (excluding the non-refundable deposit) may be refunded.

● Less than 30 days before arrival: No refunds will be issued.

All cancellation requests must be submitted in writing to info@kuyima.com and will be processed only during business hours.

A reduction in the number of people in a reservation is considered a partial cancellation and will be subject to the same criteria.

Refunds, when applicable, will be processed within a maximum of 30 business days after approval.